General
Do you have a physical store?
No, Naaz is currently an online-only store. But don’t worry — we deliver all over Pakistan!
Do you take custom orders?
Yes, we love making custom pieces! Message us on Instagram with your ideas and we’ll bring them to life.
How can I cancel my order?
You can cancel your order within 12 hours of placing it. Please message us on Instagram or email us with your order details.
Payment & Delivery
What payment methods do you accept?
We accept:
Bank Transfer
Easypaisa / JazzCash
How long does delivery take?
Delivery usually takes 5–12 working days. We always try to get your order to you as soon as possible!
Do you ship internationally?
You can cancel your order within 12 hours of placing it. Please message us on Instagram or email us with your order details.
Product Related
Will the colors be the same as pictures?
We try our best to show exact colors, but slight variation can happen due to lighting or screen differences.
Returns & Exchanges
Do you accept returns?
We don’t offer returns, but we do allow exchanges in case of wrong or damaged item — just reach out within 2 days of receiving your order.
What if my product arrives damaged?
Take a photo and send it to us within 24 hours of receiving the parcel — we’ll sort it out ASAP!
Do you ship internationally?
Yes, we ship worldwide! Delivery time and shipping charges will vary depending on your country and package weight.
💌 Still have questions?
Reach out to us at +92 326 1055746 or DM us on Instagram @naaz.crochet